Skund\u0173 nagrin\u0117jimo politika \u2013 UAB \u201eNextury Asset Management\u201c<\/title>\r\n <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800;900&display=swap\" rel=\"stylesheet\">\r\n <style>\r\n *,*::before,*::after{box-sizing:border-box;margin:0;padding:0}\r\n :root{\r\n --bg:#02091c;--bg2:#080f24;--bg3:#0d1a35;\r\n --border:rgba(255,255,255,0.08);--border-accent:rgba(0,212,255,0.2);\r\n --c1:#00d4ff;--c2:#00f5a0;\r\n --grad:linear-gradient(135deg,#00d4ff,#00f5a0);\r\n --white:#fff;--muted:rgba(255,255,255,0.72);--muted2:rgba(255,255,255,0.5);\r\n --shadow:0 20px 60px rgba(0,0,0,.28);\r\n }\r\n html{scroll-behavior:smooth}\r\n body{\r\n background:linear-gradient(180deg,var(--bg),#050d21 20%,var(--bg2) 100%);\r\n color:var(--white);\r\n font-family:'Inter',sans-serif;\r\n 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max-width:880px;\r\n }\r\n\r\n @media (max-width:980px){\r\n .grid--3{grid-template-columns:repeat(2,minmax(0,1fr))}\r\n .contact{grid-template-columns:1fr}\r\n .hero__meta{grid-template-columns:1fr}\r\n }\r\n @media (max-width:760px){\r\n .section{padding:54px 0}\r\n .grid--2,.grid--3{grid-template-columns:1fr}\r\n .box,.card{padding:20px}\r\n .wrap{padding:0 20px}\r\n .step{gap:16px}\r\n .step__dot{width:38px;height:38px}\r\n }\r\n @media (max-width:980px){\r\n .contact{\r\n grid-template-columns:1fr;\r\n }\r\n}\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n <section class=\"section section--alt\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">Chapter I<\/p>\r\n <h2 class=\"section__title\">General Provisions<\/h2>\r\n <div class=\"box\">\r\n <p>\u0160i UAB \u201eNextury Asset Management\u201c (toliau \u2013 \u201eBendrov\u0117\u201c) skund\u0173 nagrin\u0117jimo politika (toliau \u2013\u201ePolitika\u201c) reglamentuoja Bendrov\u0117s gaunam\u0173 skund\u0173 valdymo proces\u0105, susijus\u012f su Bendrov\u0117s vykdoma veikla ir (arba) su klientais sudarytomis sutartimis: skund\u0173 pri\u0117mim\u0105, registravim\u0105, nagrin\u0117jim\u0105 ir atsakym\u0173 \u012f juos rengim\u0105, Parei\u0161k\u0117jo informavim\u0105 prie\u017ei\u016bros institucijos nustatyta tvarka.<\/p>\r\n <p>U\u017e Bendrov\u0117s gaunam\u0173 skund\u0173 valdymo proces\u0105 yra atsakingas Bendrov\u0117s vadovas (toliau \u2013 \u201eAtsakingas asmuo\u201c). Politika turi vadovautis visi Bendrov\u0117s Darbuotojai bei kiti asmenys, dalyvaujantys skund\u0173 valdymo procese.<\/p>\r\n <\/div>\r\n\r\n <div class=\"grid grid--3\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Politika u\u017etikrina<\/div>\r\n <ul class=\"list\">\r\n <li>greitai, s\u0105\u017einingai, veiksmingai ir tinkamai organizuos Parei\u0161k\u0117j\u0173 Skund\u0173 valdymo proces\u0105;<\/li>\r\n <li>laikysis Skund\u0173 nagrin\u0117jimo termin\u0173;<\/li>\r\n <li>Parei\u0161k\u0117jo pateiktus asmens duomenis ir kit\u0105 informacij\u0105 naudos laikydamasis teis\u0117s aktuose nustatyt\u0173 reikalavim\u0173;<\/li>\r\n <\/ul>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Politika u\u017etikrina<\/div>\r\n <ul class=\"list\">\r\n <li>vengs interes\u0173 konflikt\u0173, imsis vis\u0173 reikaling\u0173 priemoni\u0173 interes\u0173 konfliktams nustatyti ir jiems pa\u0161alinti;<\/li>\r\n <li>paves Parei\u0161k\u0117j\u0173 Skundus nagrin\u0117ti asmenims, turintiems pakankamai \u012fg\u016bd\u017ei\u0173, \u017eini\u0173 ir patirties \u0161iai funkcijai vykdyti, suteiks jiems prieig\u0105 prie visos Skundams nagrin\u0117ti reikalingos informacijos;<\/li>\r\n <\/ul>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Politika u\u017etikrina<\/div>\r\n <ul class=\"list\">\r\n <li>priims visus jam Parei\u0161k\u0117j\u0173 pateiktus Skundus ir nustatyta tvarka informuos Parei\u0161k\u0117j\u0105 apie nemokam\u0105 Skund\u0173 nagrin\u0117jimo proces\u0105;<\/li>\r\n <li>tinkamai ir organizuotai registruos, saugos gautus Skundus ir informacij\u0105 apie priemones, kuri\u0173 buvo imtasi Skundui i\u0161spr\u0119sti;<\/li>\r\n <li>steb\u0117s, kad Skund\u0173 valdymo procesas b\u016bt\u0173 veiksmingas, o prireikus, b\u016bt\u0173 atnaujinamas;<\/li>\r\n <li>sukurs, palaikys ir naudos vidaus informavimo sistem\u0105, u\u017etikrinan\u010di\u0105 veiksming\u0105 Skund\u0173 valdymo proces\u0105.<\/li>\r\n <\/ul>\r\n <\/article>\r\n <\/div>\r\n\r\n <div class=\"box\">\r\n <p>\u012egyvendinant \u0161ioje Politikoje nustatyt\u0105 Bendrov\u0117s skund\u0173 nagrin\u0117jimo tvark\u0105, turi b\u016bti laikomasi asmens duomen\u0173 teisin\u0119 apsaug\u0105 reglamentuojan\u010di\u0173 teis\u0117s akt\u0173 reikalavim\u0173 bei vadovaujamasi Bendrov\u0117s patvirtintomis asmens duomen\u0173 tvarkymo taisykl\u0117mis.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">Chapter II<\/p>\r\n <h2 class=\"section__title\">Definitions<\/h2>\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Atsakymas<\/div>\r\n <div class=\"card__text\">Bendrov\u0117s ra\u0161ytinis atsakymas d\u0117l pateikto Skundo;<\/div>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Klientas<\/div>\r\n <div class=\"card__text\">fizinis arba juridinis asmuo, kuriam Bendrov\u0117 teikia ar ketina teikti finansines paslaugas, susijusias su investavimu \u012f Bendrov\u0117s valdom\u0173 kolektyvinio investavimo subjekt\u0173 si\u016blomas finansines priemones;<\/div>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Parei\u0161k\u0117jas<\/div>\r\n <div class=\"card__text\">d\u0117l Bendrov\u0117s teikiam\u0173 paslaug\u0173 arba (ir) d\u0117l su Bendrove sudaryt\u0173 sutar\u010di\u0173 skund\u0105 pateik\u0119s asmuo, t. y. esamas arba potencialus Klientas arba jo atstovas.<\/div>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Skundas<\/div>\r\n <div class=\"card__text\">tai ra\u0161tu Bendrovei pateiktas Parei\u0161k\u0117jo kreipimasis, kuriame nurodoma, kad yra pa\u017eeistos asmens teis\u0117s arba teis\u0117ti interesai, susij\u0119 su Bendrov\u0117s teikiamomis paslaugomis arba sudarytomis sutartimis, ir pra\u0161oma tenkinti Parei\u0161k\u0117jo reikalavimus.<\/div>\r\n <\/article>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section section--alt\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">Chapter III<\/p>\r\n <h2 class=\"section__title\">Skund\u0173 pateikimas<\/h2>\r\n\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Skund\u0173 valdymo proceso politika<\/div>\r\n <div class=\"card__text\">\r\n <p>Skund\u0173 valdymo proceso politika pateikiama kiekvienam Parei\u0161k\u0117jui kaip priedas prie sudaromos ar ketinamos sudaryti investavimo sutarties.<\/p>\r\n <p>Parei\u0161k\u0117jo pra\u0161ymu informacija apie Skund\u0173 valdymo proces\u0105 bei kita Parei\u0161k\u0117jui reikalinga informacija, susijusi su Skund\u0173 nagrin\u0117jimu, yra teikiama ra\u0161tu.<\/p>\r\n <\/div>\r\n <\/article>\r\n\r\n <article class=\"card\">\r\n <div class=\"card__title\">Parei\u0161k\u0117jas turi teis\u0119 pateikti Skund\u0105<\/div>\r\n <div class=\"card__text\">\r\n <p>Parei\u0161k\u0117jas, manydamas, kad Bendrov\u0117 netinkamai teik\u0117 finansines paslaugas arba kad Bendrov\u0117 kitaip pa\u017eeid\u0117 Parei\u0161k\u0117jo teises ar teis\u0117tus interesus, kylan\u010dius i\u0161 sutartini\u0173 ar su jais susijusi\u0173 santyki\u0173, arba esant kitoms pagr\u012fstoms prie\u017eastims, i\u0161d\u0117stytoms \u0161ioje Politikoje, turi teis\u0119 pateikti Skund\u0105 Bendrovei.<\/p>\r\n <\/div>\r\n <\/article>\r\n\r\n <article class=\"card\">\r\n <div class=\"card__title\">Skundas turi b\u016bti pateikiamas ra\u0161tu<\/div>\r\n <div class=\"card__text\">\r\n <p>Skundas gali b\u016bti pateikiamas tiesiogiai asmeni\u0161kai atvykus \u012f Bendrov\u0117s buvein\u0119, siun\u010diant Skund\u0105 registruotu pa\u0161tu, elektroniniu pa\u0161tu, kitomis telekomunikacij\u0173 priemon\u0117mis, suteikian\u010diomis galimyb\u0119 \u012frodyti informacijos pateikimo fakt\u0105, arba per Bendrov\u0117s darbuotojus ar atstovus susitikim\u0173 su jais metu.<\/p>\r\n <\/div>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Skunde turi b\u016bti nurodoma<\/div>\r\n <ul class=\"list\">\r\n <li>Skundai turi b\u016bti tvarkingai ir \u012fskaitomai para\u0161yti lietuvi\u0173 kalba.<\/li>\r\n <li>Skunde turi b\u016bti nurodomas Parei\u0161k\u0117jo vardas, pavard\u0117, Skundo pateikimo data, tikslus Parei\u0161k\u0117jo adresas, jei juo norima gauti Atsakym\u0105, kontaktinio telefono numeris, kita svarbi kontaktin\u0117 informacija, Parei\u0161k\u0117jo para\u0161as.<\/li>\r\n <li>Skunde turi b\u016bti ai\u0161kiai nurodyti skund\u017eiami Bendrov\u0117s, jos darbuotoj\u0173 ir (arba) atstov\u0173 veiksmai, taip pat motyvuoti, tiksl\u016bs ir ai\u0161k\u016bs Parei\u0161k\u0117jo reikalavimai.<\/li>\r\n <\/ul>\r\n <\/article>\r\n \r\n <article class=\"card card--full\">\r\n <div class=\"card__title\">Atstovas ir terminas<\/div>\r\n <ul class=\"list\">\r\n <li>Kai Skund\u0105 pateikia Kliento atstovas, privaloma pateikti tinkamai \u012fformint\u0105 \u012fgaliojim\u0105 ar bet kur\u012f kit\u0105 dokument\u0105, patvirtinant\u012f atstovo \u012fgaliojimus.<\/li>\r\n <li>Parei\u0161k\u0117jas privalo kreiptis \u012f Bendrov\u0119 ne v\u0117liau kaip per 3 (tris) m\u0117nesius nuo tos dienos, kuri\u0105 Parei\u0161k\u0117jas su\u017einojo arba tur\u0117jo su\u017einoti apie savo teisi\u0173 arba teis\u0117t\u0173 interes\u0173 pa\u017eeidim\u0105.<\/li>\r\n <\/ul>\r\n <\/article>\r\n \r\n\r\n <article class=\"card card--full\">\r\n <div class=\"card__title\">Bendrov\u0117s kontaktiniai duomenys<\/div>\r\n <div class=\"contact\">\r\n \r\n <div class=\"contact__item\">\r\n <span class=\"contact__label\">Address<\/span>\r\n <div class=\"contact__value\">Gedimino pr. 20-35, Vilnius, Lietuva<\/div>\r\n <\/div>\r\n <div class=\"contact__item\">\r\n <span class=\"contact__label\">Phone<\/span>\r\n <div class=\"contact__value\">+370 621 26443<\/div>\r\n <\/div>\r\n <div class=\"contact__item\">\r\n <span class=\"contact__label\">Email<\/span>\r\n <div class=\"contact__value\">info@nextury.am<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/article>\r\n\r\n \r\n\r\n \r\n <\/div>\r\n\r\n <div class=\"box\">\r\n <p>Parei\u0161k\u0117jams, kurie pateik\u0117 Skundus, neatitinkan\u010dius \u0161ios Politikos III skyriuje numatyt\u0173 reikalavim\u0173, Bendrov\u0117 per 5 (penkias) kalendorines dienas parengia pra\u0161ym\u0105 patikslinti ir (arba) pateikti tr\u016bkstam\u0105 informacij\u0105, nurodant toki\u0173 tr\u016bkum\u0173 pa\u0161alinimo terminus.<\/p>\r\n <p>Gavus Parei\u0161k\u0117jo Skund\u0105, bet kuriuo atveju, yra siekiama taikaus konfliktin\u0117s situacijos, problemos i\u0161sprendimo.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">IV ir V skyriai<\/p>\r\n <h2 class=\"section__title\">Skund\u0173 registravimo tvarka ir atsakymo pateikimas<\/h2>\r\n\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Gauti Skundai yra registruojami<\/div>\r\n <ul class=\"list\">\r\n <li>Parei\u0161k\u0117jo vardas ir pavard\u0117 arba pavadinimas;<\/li>\r\n <li>Skunde nurodytas Parei\u0161k\u0117jo adresas;<\/li>\r\n <li>Skundo gavimo data ir b\u016bdas;<\/li>\r\n <li>Skundo esm\u0117 (trumpas turinys);<\/li>\r\n <li>skund\u017eiamos Bendrov\u0117s paslaugos arba produktai, j\u0173 r\u016b\u0161ys;<\/li>\r\n <li>atsakymo Parei\u0161k\u0117jui pateikimo data;<\/li>\r\n <li>galutinis Skundo nagrin\u0117jimo rezultatas (sprendimas).<\/li>\r\n <\/ul>\r\n <\/article>\r\n\r\n <article class=\"card\">\r\n <div class=\"card__title\">Bendrov\u0117 privalo u\u017etikrinti<\/div>\r\n <ul class=\"list\">\r\n <li>su Parei\u0161k\u0117ju bus bendraujama ai\u0161kiai ir suprantamai;<\/li>\r\n <li>Parei\u0161k\u0117jo skundas bus i\u0161nagrin\u0117tas ir atsakymas pateiktas kuo grei\u010diau, laikantis \u0161ios Politikos V skyriuje nustatyt\u0173 termin\u0173;<\/li>\r\n <li>Parei\u0161k\u0117jui teikiamame atsakyme, kai jo Skundas netenkinamas arba tenkinamas i\u0161 dalies, bus i\u0161d\u0117stomi atsisakymo tenkinti Skund\u0105 motyvai, nurodomos kitos parei\u0161k\u0117jo interes\u0173 gynimo priemon\u0117s;<\/li>\r\n <li>Parei\u0161k\u0117jui visada bus atsakyta ra\u0161tu.<\/li>\r\n <\/ul>\r\n <\/article>\r\n <\/div>\r\n\r\n <div class=\"timeline\">\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">1<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Skundo nagrin\u0117jimas<\/div>\r\n <div class=\"step__title\">U\u017eregistruot\u0105 skund\u0105 nagrin\u0117ja Atsakingas asmuo<\/div>\r\n <div class=\"step__desc\">U\u017eregistruot\u0105 skund\u0105 nagrin\u0117ja Atsakingas asmuo, kuris turi teis\u0119 Skund\u0173 nagrin\u0117jimui pasitelkti Bendrov\u0117s darbuotojus.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">2<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Papildoma informacija<\/div>\r\n <div class=\"step__title\">Atsakingas asmuo turi teis\u0119 pra\u0161yti papildomos informacijos<\/div>\r\n <div class=\"step__desc\">Jeigu Atsakingas asmuo mano, kad Skundo i\u0161nagrin\u0117jimui yra reikalinga papildoma informacija ir (arba) bet kokie kiti ra\u0161ytiniai \u012frodymai, jis turi teis\u0119 pra\u0161yti tokios informacijos i\u0161 Parei\u0161k\u0117jo ir (arba) Bendrov\u0117s.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">3<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Terminas<\/div>\r\n <div class=\"step__title\">Skundas turi b\u016bti i\u0161nagrin\u0117tas ne v\u0117liau kaip per 15 darbo dien\u0173<\/div>\r\n <div class=\"step__desc\">Skundas turi b\u016bti i\u0161nagrin\u0117tas bei i\u0161samus, motyvuotas, dokumentais pagr\u012fstas Atsakymas pateiktas Parei\u0161k\u0117jui ne v\u0117liau kaip per 15 darbo dien\u0173 nuo Skundo gavimo dienos. Bet kuriuo atveju galutinio Atsakymo pateikimo terminas neturi vir\u0161yti 35 darbo dien\u0173 nuo Skundo gavimo dienos. Bendrov\u0117 Klient\u0173 skundus nagrin\u0117ja neatlygintinai.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">4<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Atsakymo forma<\/div>\r\n <div class=\"step__title\">Skundai nagrin\u0117jami ir Atsakymas Parei\u0161k\u0117jui pateikiamas ra\u0161tu<\/div>\r\n <div class=\"step__desc\">Skundai nagrin\u0117jami ir Atsakymas Parei\u0161k\u0117jui pateikiamas ra\u0161tu. Tais atvejais, kai Skundas pateiktas elektroniniu pa\u0161tu, Atsakymas Parei\u0161k\u0117jui yra i\u0161siun\u010diamas elektroniniu pa\u0161tu, i\u0161skyrus jei Parei\u0161k\u0117jas Skunde papra\u0161\u0117, jog Atsakymas b\u016bt\u0173 pateiktas kita forma.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">5<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Taikus gin\u010do sprendimas<\/div>\r\n <div class=\"step__title\">Gali b\u016bti rengiami \u0161ali\u0173 susitikimai<\/div>\r\n <div class=\"step__desc\">I\u0161skirtiniais atvejais, siekiant efektyvaus ir taikaus gin\u010do su Parei\u0161k\u0117ju i\u0161sprendimo, gali b\u016bti rengiami \u0161ali\u0173 susitikimai. Susitikimai gali b\u016bti organizuojami abiej\u0173 - tiek Parei\u0161k\u0117jo, tiek Bendrov\u0117s iniciatyva.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">6<\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Bank of Lithuania<\/div>\r\n <div class=\"step__title\">Parei\u0161k\u0117jas turi teis\u0119 kreiptis \u012f Lietuvos bank\u0105<\/div>\r\n <div class=\"step__desc\">Kai Bendrov\u0117 netenkina Parei\u0161k\u0117jo (vartotojo) reikalavim\u0173 arba juos tenkina i\u0161 dalies, Bendrov\u0117s Atsakyme turi b\u016bti pateikta informacija apie tai, kad per 1 (vienerius) metus nuo kreipimosi \u012f Bendrov\u0119 Parei\u0161k\u0117jas (vartotojas) turi teis\u0119 keiptis \u012f Lietuvos bank\u0105 d\u0117l kilusio gin\u010do sprendimo.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section section--alt\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">VI skyrius<\/p>\r\n <h2 class=\"section__title\">Skund\u0173 nagrin\u0117jimo rezultat\u0173 vertinimas<\/h2>\r\n <div class=\"box\">\r\n <p>Bendrov\u0117, siekdama nustatyti savo veiklos tr\u016bkumus ir potenciali\u0105 teisin\u0119 arba operacin\u0119 rizik\u0105, nuolat vertinta Skund\u0173 nagrin\u0117jimo rezultatus.<\/p>\r\n <\/div>\r\n\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <ul class=\"list\">\r\n <li>rinkti informacij\u0105 apie pana\u0161ius Skundus, susijusius su tam tikra paslauga, atlikti \u0161ios informacijos analiz\u0119, kad b\u016bt\u0173 galima nustatyti esmin\u0119 Skund\u0173 atsiradimo prie\u017east\u012f, taip pat nustatyti Skund\u0173 prie\u017eas\u010di\u0173 \u0161alinimo prioritetus;<\/li>\r\n <li>\u012fvertinti, ar esmin\u0117s tam tikr\u0173 Skund\u0173 atsiradimo prie\u017eastys gali nulemti Skund\u0173 d\u0117l kit\u0173 paslaug\u0173 atsiradim\u0105;<\/li>\r\n <li>\u012fvertinti, ar esmin\u0117s Skund\u0173 atsiradimo prie\u017eastys gali b\u016bti pa\u0161alintos, ir nustatyti j\u0173 \u0161alinimo b\u016bdus;<\/li>\r\n <\/ul>\r\n <\/article>\r\n <article class=\"card\">\r\n <ul class=\"list\">\r\n <li>jeigu reikia, pa\u0161alinti nustatytas esmines Skund\u0173 atsiradimo prie\u017eastis;<\/li>\r\n <li>u\u017etikrinti, kad informacija apie pasikartojan\u010dias ar sistemines Skund\u0173 atsiradimo prie\u017eastis reguliariai b\u016bt\u0173 pateikiama Bendrov\u0117s vadovams, kad jie gal\u0117t\u0173 veiksmingai vykdyti savo funkcijas.<\/li>\r\n <li>Bendrov\u0117 privalo ne trumpiau nei 3 metus saugoti informacij\u0105 apie vadov\u0173 sprendimus d\u0117l Skund\u0173 pagrindu nustatyt\u0173 veiklos tr\u016bkum\u0173 \u0161alinimo ir rizikos valdymo.<\/li>\r\n <\/ul>\r\n <\/article>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">VII skyrius<\/p>\r\n <h2 class=\"section__title\">Final Provisions<\/h2>\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Lietuvos bankui teikiama informacija<\/div>\r\n <div class=\"card__text\">\r\n <p>Bendrov\u0117 ne v\u0117liau kaip per 2 m\u0117nesius, pasibaigus kalendoriniams metams, elektronin\u0117mis priemon\u0117mis teikia Lietuvos bankui \u0161i\u0105 informacij\u0105 pagal Lietuvos banko Taisykl\u0117se nustatytus reikalavimus:<\/p>\r\n <p>informacij\u0105 apie gautus Skundus d\u0117l finansini\u0173 priemoni\u0173;<\/p>\r\n <p>informacij\u0105 apie Bendrov\u0117s gaut\u0173 Skund\u0173 nagrin\u0117jimo rezultat\u0173 vertinim\u0105.<\/p>\r\n <\/div>\r\n <\/article>\r\n\r\n <article class=\"card\">\r\n <div class=\"card__title\">Politikos \u012fgyvendinimas<\/div>\r\n <ul class=\"list\">\r\n <li>Politika, jos pakeitimai ar papildymai \u012fsigalioja juos patvirtinus Bendrov\u0117s valdybai.<\/li>\r\n <li>Su Politika turi b\u016bti supa\u017eindinami visi Bendrov\u0117s darbuotojai bei kiti asmenys, kuriems ji gali b\u016bti aktuali.<\/li>\r\n <li>Bendrov\u0117 privalo u\u017etikrinti veiksming\u0105 skund\u0173 valdymo proceso kontrol\u0119, reguliariai per\u017ei\u016br\u0117ti ir atnaujinti \u0161ios Politikos nuostatas.<\/li>\r\n <li>Bendrov\u0117 privalo saugoti Parei\u0161k\u0117j\u0173 Skundus, su j\u0173 nagrin\u0117jimu susijusi\u0105 med\u017eiag\u0105, dokument\u0105, kuriame nurodytas konkretus Skundo nagrin\u0117jimo rezultatas, ir Parei\u0161k\u0117jui pateikt\u0105 atsakym\u0105 ne trumpiau kaip 3 metus nuo galutinio atsakymo Parei\u0161k\u0117jui pateikimo dienos.<\/li>\r\n <\/ul>\r\n <\/article>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Skund\u0173 nagrin\u0117jimo politika \u2013 UAB \u201eNextury Asset Management\u201c I skyrius Bendrosios nuostatos \u0160i UAB \u201eNextury Asset Management\u201c (toliau \u2013 \u201eBendrov\u0117\u201c) skund\u0173 nagrin\u0117jimo politika (toliau \u2013\u201ePolitika\u201c) reglamentuoja Bendrov\u0117s gaunam\u0173 skund\u0173 valdymo proces\u0105, susijus\u012f su Bendrov\u0117s vykdoma veikla ir (arba) su klientais sudarytomis sutartimis: skund\u0173 pri\u0117mim\u0105, registravim\u0105, nagrin\u0117jim\u0105 ir atsakym\u0173 \u012f juos rengim\u0105, Parei\u0161k\u0117jo informavim\u0105 prie\u017ei\u016bros institucijos […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-politika.php","meta":{"footnotes":""},"class_list":["post-51","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Skund\u0173 nagrin\u0117jimo procesas - Nextury Asset Management<\/title>\n<meta name=\"description\" content=\"Nextury Asset Management 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flex-shrink:0;\r\n }\r\n .step__dot{\r\n width:42px;height:42px;border-radius:50%;\r\n background:var(--grad);\r\n color:var(--bg);\r\n display:flex;align-items:center;justify-content:center;\r\n font-size:.92rem;font-weight:900;\r\n }\r\n .step__line{\r\n width:1px;flex:1;background:var(--border);margin:8px 0;\r\n }\r\n .step:last-child .step__line{display:none}\r\n .step__body{\r\n flex:1;\r\n padding-bottom:24px;\r\n }\r\n .step__label{\r\n font-size:.72rem;\r\n font-weight:800;\r\n letter-spacing:.10em;\r\n text-transform:uppercase;\r\n color:var(--c1);\r\n margin:.4rem 0 .35rem;\r\n }\r\n .step__title{\r\n font-size:1rem;\r\n font-weight:800;\r\n color:var(--white);\r\n margin-bottom:8px;\r\n }\r\n .step__desc{\r\n color:var(--muted);\r\n font-size:.90rem;\r\n line-height:1.72;\r\n }\r\n .card--full{\r\n grid-column:1 \/ -1;\r\n}\r\n\r\n .footer{\r\n padding:28px 0 64px;\r\n border-top:1px solid var(--border);\r\n }\r\n .footer__note{\r\n color:var(--muted2);\r\n font-size:.83rem;\r\n line-height:1.7;\r\n max-width:880px;\r\n }\r\n\r\n @media (max-width:980px){\r\n .grid--3{grid-template-columns:repeat(2,minmax(0,1fr))}\r\n .contact{grid-template-columns:1fr}\r\n .hero__meta{grid-template-columns:1fr}\r\n }\r\n @media (max-width:760px){\r\n .section{padding:54px 0}\r\n .grid--2,.grid--3{grid-template-columns:1fr}\r\n .box,.card{padding:20px}\r\n .wrap{padding:0 20px}\r\n .step{gap:16px}\r\n .step__dot{width:38px;height:38px}\r\n }\r\n @media (max-width:980px){\r\n .contact{\r\n grid-template-columns:1fr;\r\n }\r\n}\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n <section class=\"section section--alt\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">Chapter I<\/p>\r\n <h2 class=\"section__title\">General Provisions<\/h2>\r\n <div class=\"box\">\r\n <p>\u0160i UAB \u201eNextury Asset Management\u201c (toliau \u2013 \u201eBendrov\u0117\u201c) skund\u0173 nagrin\u0117jimo politika (toliau \u2013\u201ePolitika\u201c) reglamentuoja Bendrov\u0117s gaunam\u0173 skund\u0173 valdymo proces\u0105, susijus\u012f su Bendrov\u0117s vykdoma veikla ir (arba) su klientais sudarytomis sutartimis: skund\u0173 pri\u0117mim\u0105, registravim\u0105, nagrin\u0117jim\u0105 ir atsakym\u0173 \u012f juos rengim\u0105, Parei\u0161k\u0117jo informavim\u0105 prie\u017ei\u016bros institucijos nustatyta tvarka.<\/p>\r\n <p>U\u017e Bendrov\u0117s gaunam\u0173 skund\u0173 valdymo proces\u0105 yra atsakingas Bendrov\u0117s vadovas (toliau \u2013 \u201eAtsakingas asmuo\u201c). Politika turi vadovautis visi Bendrov\u0117s Darbuotojai bei kiti asmenys, dalyvaujantys skund\u0173 valdymo procese.<\/p>\r\n <\/div>\r\n\r\n <div class=\"grid grid--3\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Politika u\u017etikrina<\/div>\r\n <ul class=\"list\">\r\n <li>greitai, s\u0105\u017einingai, veiksmingai ir tinkamai organizuos Parei\u0161k\u0117j\u0173 Skund\u0173 valdymo proces\u0105;<\/li>\r\n <li>laikysis Skund\u0173 nagrin\u0117jimo termin\u0173;<\/li>\r\n <li>Parei\u0161k\u0117jo pateiktus asmens duomenis ir kit\u0105 informacij\u0105 naudos laikydamasis teis\u0117s aktuose nustatyt\u0173 reikalavim\u0173;<\/li>\r\n <\/ul>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Politika u\u017etikrina<\/div>\r\n <ul class=\"list\">\r\n <li>vengs interes\u0173 konflikt\u0173, imsis vis\u0173 reikaling\u0173 priemoni\u0173 interes\u0173 konfliktams nustatyti ir jiems pa\u0161alinti;<\/li>\r\n <li>paves Parei\u0161k\u0117j\u0173 Skundus nagrin\u0117ti asmenims, turintiems pakankamai \u012fg\u016bd\u017ei\u0173, \u017eini\u0173 ir patirties \u0161iai funkcijai vykdyti, suteiks jiems prieig\u0105 prie visos Skundams nagrin\u0117ti reikalingos informacijos;<\/li>\r\n <\/ul>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Politika u\u017etikrina<\/div>\r\n <ul class=\"list\">\r\n <li>priims visus jam Parei\u0161k\u0117j\u0173 pateiktus Skundus ir nustatyta tvarka informuos Parei\u0161k\u0117j\u0105 apie nemokam\u0105 Skund\u0173 nagrin\u0117jimo proces\u0105;<\/li>\r\n <li>tinkamai ir organizuotai registruos, saugos gautus Skundus ir informacij\u0105 apie priemones, kuri\u0173 buvo imtasi Skundui i\u0161spr\u0119sti;<\/li>\r\n <li>steb\u0117s, kad Skund\u0173 valdymo procesas b\u016bt\u0173 veiksmingas, o prireikus, b\u016bt\u0173 atnaujinamas;<\/li>\r\n <li>sukurs, palaikys ir naudos vidaus informavimo sistem\u0105, u\u017etikrinan\u010di\u0105 veiksming\u0105 Skund\u0173 valdymo proces\u0105.<\/li>\r\n <\/ul>\r\n <\/article>\r\n <\/div>\r\n\r\n <div class=\"box\">\r\n <p>\u012egyvendinant \u0161ioje Politikoje nustatyt\u0105 Bendrov\u0117s skund\u0173 nagrin\u0117jimo tvark\u0105, turi b\u016bti laikomasi asmens duomen\u0173 teisin\u0119 apsaug\u0105 reglamentuojan\u010di\u0173 teis\u0117s akt\u0173 reikalavim\u0173 bei vadovaujamasi Bendrov\u0117s patvirtintomis asmens duomen\u0173 tvarkymo taisykl\u0117mis.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">Chapter II<\/p>\r\n <h2 class=\"section__title\">Definitions<\/h2>\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Atsakymas<\/div>\r\n <div class=\"card__text\">Bendrov\u0117s ra\u0161ytinis atsakymas d\u0117l pateikto Skundo;<\/div>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Klientas<\/div>\r\n <div class=\"card__text\">fizinis arba juridinis asmuo, kuriam Bendrov\u0117 teikia ar ketina teikti finansines paslaugas, susijusias su investavimu \u012f Bendrov\u0117s valdom\u0173 kolektyvinio investavimo subjekt\u0173 si\u016blomas finansines priemones;<\/div>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Parei\u0161k\u0117jas<\/div>\r\n <div class=\"card__text\">d\u0117l Bendrov\u0117s teikiam\u0173 paslaug\u0173 arba (ir) d\u0117l su Bendrove sudaryt\u0173 sutar\u010di\u0173 skund\u0105 pateik\u0119s asmuo, t. y. esamas arba potencialus Klientas arba jo atstovas.<\/div>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Skundas<\/div>\r\n <div class=\"card__text\">tai ra\u0161tu Bendrovei pateiktas Parei\u0161k\u0117jo kreipimasis, kuriame nurodoma, kad yra pa\u017eeistos asmens teis\u0117s arba teis\u0117ti interesai, susij\u0119 su Bendrov\u0117s teikiamomis paslaugomis arba sudarytomis sutartimis, ir pra\u0161oma tenkinti Parei\u0161k\u0117jo reikalavimus.<\/div>\r\n <\/article>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section section--alt\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">Chapter III<\/p>\r\n <h2 class=\"section__title\">Skund\u0173 pateikimas<\/h2>\r\n\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Skund\u0173 valdymo proceso politika<\/div>\r\n <div class=\"card__text\">\r\n <p>Skund\u0173 valdymo proceso politika pateikiama kiekvienam Parei\u0161k\u0117jui kaip priedas prie sudaromos ar ketinamos sudaryti investavimo sutarties.<\/p>\r\n <p>Parei\u0161k\u0117jo pra\u0161ymu informacija apie Skund\u0173 valdymo proces\u0105 bei kita Parei\u0161k\u0117jui reikalinga informacija, susijusi su Skund\u0173 nagrin\u0117jimu, yra teikiama ra\u0161tu.<\/p>\r\n <\/div>\r\n <\/article>\r\n\r\n <article class=\"card\">\r\n <div class=\"card__title\">Parei\u0161k\u0117jas turi teis\u0119 pateikti Skund\u0105<\/div>\r\n <div class=\"card__text\">\r\n <p>Parei\u0161k\u0117jas, manydamas, kad Bendrov\u0117 netinkamai teik\u0117 finansines paslaugas arba kad Bendrov\u0117 kitaip pa\u017eeid\u0117 Parei\u0161k\u0117jo teises ar teis\u0117tus interesus, kylan\u010dius i\u0161 sutartini\u0173 ar su jais susijusi\u0173 santyki\u0173, arba esant kitoms pagr\u012fstoms prie\u017eastims, i\u0161d\u0117stytoms \u0161ioje Politikoje, turi teis\u0119 pateikti Skund\u0105 Bendrovei.<\/p>\r\n <\/div>\r\n <\/article>\r\n\r\n <article class=\"card\">\r\n <div class=\"card__title\">Skundas turi b\u016bti pateikiamas ra\u0161tu<\/div>\r\n <div class=\"card__text\">\r\n <p>Skundas gali b\u016bti pateikiamas tiesiogiai asmeni\u0161kai atvykus \u012f Bendrov\u0117s buvein\u0119, siun\u010diant Skund\u0105 registruotu pa\u0161tu, elektroniniu pa\u0161tu, kitomis telekomunikacij\u0173 priemon\u0117mis, suteikian\u010diomis galimyb\u0119 \u012frodyti informacijos pateikimo fakt\u0105, arba per Bendrov\u0117s darbuotojus ar atstovus susitikim\u0173 su jais metu.<\/p>\r\n <\/div>\r\n <\/article>\r\n <article class=\"card\">\r\n <div class=\"card__title\">Skunde turi b\u016bti nurodoma<\/div>\r\n <ul class=\"list\">\r\n <li>Skundai turi b\u016bti tvarkingai ir \u012fskaitomai para\u0161yti lietuvi\u0173 kalba.<\/li>\r\n <li>Skunde turi b\u016bti nurodomas Parei\u0161k\u0117jo vardas, pavard\u0117, Skundo pateikimo data, tikslus Parei\u0161k\u0117jo adresas, jei juo norima gauti Atsakym\u0105, kontaktinio telefono numeris, kita svarbi kontaktin\u0117 informacija, Parei\u0161k\u0117jo para\u0161as.<\/li>\r\n <li>Skunde turi b\u016bti ai\u0161kiai nurodyti skund\u017eiami Bendrov\u0117s, jos darbuotoj\u0173 ir (arba) atstov\u0173 veiksmai, taip pat motyvuoti, tiksl\u016bs ir ai\u0161k\u016bs Parei\u0161k\u0117jo reikalavimai.<\/li>\r\n <\/ul>\r\n <\/article>\r\n \r\n <article class=\"card card--full\">\r\n <div class=\"card__title\">Atstovas ir terminas<\/div>\r\n <ul class=\"list\">\r\n <li>Kai Skund\u0105 pateikia Kliento atstovas, privaloma pateikti tinkamai \u012fformint\u0105 \u012fgaliojim\u0105 ar bet kur\u012f kit\u0105 dokument\u0105, patvirtinant\u012f atstovo \u012fgaliojimus.<\/li>\r\n <li>Parei\u0161k\u0117jas privalo kreiptis \u012f Bendrov\u0119 ne v\u0117liau kaip per 3 (tris) m\u0117nesius nuo tos dienos, kuri\u0105 Parei\u0161k\u0117jas su\u017einojo arba tur\u0117jo su\u017einoti apie savo teisi\u0173 arba teis\u0117t\u0173 interes\u0173 pa\u017eeidim\u0105.<\/li>\r\n <\/ul>\r\n <\/article>\r\n \r\n\r\n <article class=\"card card--full\">\r\n <div class=\"card__title\">Bendrov\u0117s kontaktiniai duomenys<\/div>\r\n <div class=\"contact\">\r\n \r\n <div class=\"contact__item\">\r\n <span class=\"contact__label\">Address<\/span>\r\n <div class=\"contact__value\">Gedimino pr. 20-35, Vilnius, Lietuva<\/div>\r\n <\/div>\r\n <div class=\"contact__item\">\r\n <span class=\"contact__label\">Phone<\/span>\r\n <div class=\"contact__value\">+370 621 26443<\/div>\r\n <\/div>\r\n <div class=\"contact__item\">\r\n <span class=\"contact__label\">Email<\/span>\r\n <div class=\"contact__value\">info@nextury.am<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/article>\r\n\r\n \r\n\r\n \r\n <\/div>\r\n\r\n <div class=\"box\">\r\n <p>Parei\u0161k\u0117jams, kurie pateik\u0117 Skundus, neatitinkan\u010dius \u0161ios Politikos III skyriuje numatyt\u0173 reikalavim\u0173, Bendrov\u0117 per 5 (penkias) kalendorines dienas parengia pra\u0161ym\u0105 patikslinti ir (arba) pateikti tr\u016bkstam\u0105 informacij\u0105, nurodant toki\u0173 tr\u016bkum\u0173 pa\u0161alinimo terminus.<\/p>\r\n <p>Gavus Parei\u0161k\u0117jo Skund\u0105, bet kuriuo atveju, yra siekiama taikaus konfliktin\u0117s situacijos, problemos i\u0161sprendimo.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">IV ir V skyriai<\/p>\r\n <h2 class=\"section__title\">Skund\u0173 registravimo tvarka ir atsakymo pateikimas<\/h2>\r\n\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Gauti Skundai yra registruojami<\/div>\r\n <ul class=\"list\">\r\n <li>Parei\u0161k\u0117jo vardas ir pavard\u0117 arba pavadinimas;<\/li>\r\n <li>Skunde nurodytas Parei\u0161k\u0117jo adresas;<\/li>\r\n <li>Skundo gavimo data ir b\u016bdas;<\/li>\r\n <li>Skundo esm\u0117 (trumpas turinys);<\/li>\r\n <li>skund\u017eiamos Bendrov\u0117s paslaugos arba produktai, j\u0173 r\u016b\u0161ys;<\/li>\r\n <li>atsakymo Parei\u0161k\u0117jui pateikimo data;<\/li>\r\n <li>galutinis Skundo nagrin\u0117jimo rezultatas (sprendimas).<\/li>\r\n <\/ul>\r\n <\/article>\r\n\r\n <article class=\"card\">\r\n <div class=\"card__title\">Bendrov\u0117 privalo u\u017etikrinti<\/div>\r\n <ul class=\"list\">\r\n <li>su Parei\u0161k\u0117ju bus bendraujama ai\u0161kiai ir suprantamai;<\/li>\r\n <li>Parei\u0161k\u0117jo skundas bus i\u0161nagrin\u0117tas ir atsakymas pateiktas kuo grei\u010diau, laikantis \u0161ios Politikos V skyriuje nustatyt\u0173 termin\u0173;<\/li>\r\n <li>Parei\u0161k\u0117jui teikiamame atsakyme, kai jo Skundas netenkinamas arba tenkinamas i\u0161 dalies, bus i\u0161d\u0117stomi atsisakymo tenkinti Skund\u0105 motyvai, nurodomos kitos parei\u0161k\u0117jo interes\u0173 gynimo priemon\u0117s;<\/li>\r\n <li>Parei\u0161k\u0117jui visada bus atsakyta ra\u0161tu.<\/li>\r\n <\/ul>\r\n <\/article>\r\n <\/div>\r\n\r\n <div class=\"timeline\">\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">1<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Skundo nagrin\u0117jimas<\/div>\r\n <div class=\"step__title\">U\u017eregistruot\u0105 skund\u0105 nagrin\u0117ja Atsakingas asmuo<\/div>\r\n <div class=\"step__desc\">U\u017eregistruot\u0105 skund\u0105 nagrin\u0117ja Atsakingas asmuo, kuris turi teis\u0119 Skund\u0173 nagrin\u0117jimui pasitelkti Bendrov\u0117s darbuotojus.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">2<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Papildoma informacija<\/div>\r\n <div class=\"step__title\">Atsakingas asmuo turi teis\u0119 pra\u0161yti papildomos informacijos<\/div>\r\n <div class=\"step__desc\">Jeigu Atsakingas asmuo mano, kad Skundo i\u0161nagrin\u0117jimui yra reikalinga papildoma informacija ir (arba) bet kokie kiti ra\u0161ytiniai \u012frodymai, jis turi teis\u0119 pra\u0161yti tokios informacijos i\u0161 Parei\u0161k\u0117jo ir (arba) Bendrov\u0117s.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">3<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Terminas<\/div>\r\n <div class=\"step__title\">Skundas turi b\u016bti i\u0161nagrin\u0117tas ne v\u0117liau kaip per 15 darbo dien\u0173<\/div>\r\n <div class=\"step__desc\">Skundas turi b\u016bti i\u0161nagrin\u0117tas bei i\u0161samus, motyvuotas, dokumentais pagr\u012fstas Atsakymas pateiktas Parei\u0161k\u0117jui ne v\u0117liau kaip per 15 darbo dien\u0173 nuo Skundo gavimo dienos. Bet kuriuo atveju galutinio Atsakymo pateikimo terminas neturi vir\u0161yti 35 darbo dien\u0173 nuo Skundo gavimo dienos. Bendrov\u0117 Klient\u0173 skundus nagrin\u0117ja neatlygintinai.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">4<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Atsakymo forma<\/div>\r\n <div class=\"step__title\">Skundai nagrin\u0117jami ir Atsakymas Parei\u0161k\u0117jui pateikiamas ra\u0161tu<\/div>\r\n <div class=\"step__desc\">Skundai nagrin\u0117jami ir Atsakymas Parei\u0161k\u0117jui pateikiamas ra\u0161tu. Tais atvejais, kai Skundas pateiktas elektroniniu pa\u0161tu, Atsakymas Parei\u0161k\u0117jui yra i\u0161siun\u010diamas elektroniniu pa\u0161tu, i\u0161skyrus jei Parei\u0161k\u0117jas Skunde papra\u0161\u0117, jog Atsakymas b\u016bt\u0173 pateiktas kita forma.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">5<\/div>\r\n <div class=\"step__line\"><\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Taikus gin\u010do sprendimas<\/div>\r\n <div class=\"step__title\">Gali b\u016bti rengiami \u0161ali\u0173 susitikimai<\/div>\r\n <div class=\"step__desc\">I\u0161skirtiniais atvejais, siekiant efektyvaus ir taikaus gin\u010do su Parei\u0161k\u0117ju i\u0161sprendimo, gali b\u016bti rengiami \u0161ali\u0173 susitikimai. Susitikimai gali b\u016bti organizuojami abiej\u0173 - tiek Parei\u0161k\u0117jo, tiek Bendrov\u0117s iniciatyva.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"step\">\r\n <div class=\"step__rail\">\r\n <div class=\"step__dot\">6<\/div>\r\n <\/div>\r\n <div class=\"step__body\">\r\n <div class=\"step__label\">Bank of Lithuania<\/div>\r\n <div class=\"step__title\">Parei\u0161k\u0117jas turi teis\u0119 kreiptis \u012f Lietuvos bank\u0105<\/div>\r\n <div class=\"step__desc\">Kai Bendrov\u0117 netenkina Parei\u0161k\u0117jo (vartotojo) reikalavim\u0173 arba juos tenkina i\u0161 dalies, Bendrov\u0117s Atsakyme turi b\u016bti pateikta informacija apie tai, kad per 1 (vienerius) metus nuo kreipimosi \u012f Bendrov\u0119 Parei\u0161k\u0117jas (vartotojas) turi teis\u0119 keiptis \u012f Lietuvos bank\u0105 d\u0117l kilusio gin\u010do sprendimo.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section section--alt\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">VI skyrius<\/p>\r\n <h2 class=\"section__title\">Skund\u0173 nagrin\u0117jimo rezultat\u0173 vertinimas<\/h2>\r\n <div class=\"box\">\r\n <p>Bendrov\u0117, siekdama nustatyti savo veiklos tr\u016bkumus ir potenciali\u0105 teisin\u0119 arba operacin\u0119 rizik\u0105, nuolat vertinta Skund\u0173 nagrin\u0117jimo rezultatus.<\/p>\r\n <\/div>\r\n\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <ul class=\"list\">\r\n <li>rinkti informacij\u0105 apie pana\u0161ius Skundus, susijusius su tam tikra paslauga, atlikti \u0161ios informacijos analiz\u0119, kad b\u016bt\u0173 galima nustatyti esmin\u0119 Skund\u0173 atsiradimo prie\u017east\u012f, taip pat nustatyti Skund\u0173 prie\u017eas\u010di\u0173 \u0161alinimo prioritetus;<\/li>\r\n <li>\u012fvertinti, ar esmin\u0117s tam tikr\u0173 Skund\u0173 atsiradimo prie\u017eastys gali nulemti Skund\u0173 d\u0117l kit\u0173 paslaug\u0173 atsiradim\u0105;<\/li>\r\n <li>\u012fvertinti, ar esmin\u0117s Skund\u0173 atsiradimo prie\u017eastys gali b\u016bti pa\u0161alintos, ir nustatyti j\u0173 \u0161alinimo b\u016bdus;<\/li>\r\n <\/ul>\r\n <\/article>\r\n <article class=\"card\">\r\n <ul class=\"list\">\r\n <li>jeigu reikia, pa\u0161alinti nustatytas esmines Skund\u0173 atsiradimo prie\u017eastis;<\/li>\r\n <li>u\u017etikrinti, kad informacija apie pasikartojan\u010dias ar sistemines Skund\u0173 atsiradimo prie\u017eastis reguliariai b\u016bt\u0173 pateikiama Bendrov\u0117s vadovams, kad jie gal\u0117t\u0173 veiksmingai vykdyti savo funkcijas.<\/li>\r\n <li>Bendrov\u0117 privalo ne trumpiau nei 3 metus saugoti informacij\u0105 apie vadov\u0173 sprendimus d\u0117l Skund\u0173 pagrindu nustatyt\u0173 veiklos tr\u016bkum\u0173 \u0161alinimo ir rizikos valdymo.<\/li>\r\n <\/ul>\r\n <\/article>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"section\">\r\n <div class=\"wrap\">\r\n <p class=\"section__tag\">VII skyrius<\/p>\r\n <h2 class=\"section__title\">Final Provisions<\/h2>\r\n <div class=\"grid grid--2\">\r\n <article class=\"card\">\r\n <div class=\"card__title\">Lietuvos bankui teikiama informacija<\/div>\r\n <div class=\"card__text\">\r\n <p>Bendrov\u0117 ne v\u0117liau kaip per 2 m\u0117nesius, pasibaigus kalendoriniams metams, elektronin\u0117mis priemon\u0117mis teikia Lietuvos bankui \u0161i\u0105 informacij\u0105 pagal Lietuvos banko Taisykl\u0117se nustatytus reikalavimus:<\/p>\r\n <p>informacij\u0105 apie gautus Skundus d\u0117l finansini\u0173 priemoni\u0173;<\/p>\r\n <p>informacij\u0105 apie Bendrov\u0117s gaut\u0173 Skund\u0173 nagrin\u0117jimo rezultat\u0173 vertinim\u0105.<\/p>\r\n <\/div>\r\n <\/article>\r\n\r\n <article class=\"card\">\r\n <div class=\"card__title\">Politikos \u012fgyvendinimas<\/div>\r\n <ul class=\"list\">\r\n <li>Politika, jos pakeitimai ar papildymai \u012fsigalioja juos patvirtinus Bendrov\u0117s valdybai.<\/li>\r\n <li>Su Politika turi b\u016bti supa\u017eindinami visi Bendrov\u0117s darbuotojai bei kiti asmenys, kuriems ji gali b\u016bti aktuali.<\/li>\r\n <li>Bendrov\u0117 privalo u\u017etikrinti veiksming\u0105 skund\u0173 valdymo proceso kontrol\u0119, reguliariai per\u017ei\u016br\u0117ti ir atnaujinti \u0161ios Politikos nuostatas.<\/li>\r\n <li>Bendrov\u0117 privalo saugoti Parei\u0161k\u0117j\u0173 Skundus, su j\u0173 nagrin\u0117jimu susijusi\u0105 med\u017eiag\u0105, dokument\u0105, kuriame nurodytas konkretus Skundo nagrin\u0117jimo rezultatas, ir Parei\u0161k\u0117jui pateikt\u0105 atsakym\u0105 ne trumpiau kaip 3 metus nuo galutinio atsakymo Parei\u0161k\u0117jui pateikimo dienos.<\/li>\r\n <\/ul>\r\n <\/article>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Skund\u0173 nagrin\u0117jimo politika \u2013 UAB \u201eNextury Asset Management\u201c I skyrius Bendrosios nuostatos \u0160i UAB \u201eNextury Asset Management\u201c (toliau \u2013 \u201eBendrov\u0117\u201c) skund\u0173 nagrin\u0117jimo politika (toliau \u2013\u201ePolitika\u201c) reglamentuoja Bendrov\u0117s gaunam\u0173 skund\u0173 valdymo proces\u0105, susijus\u012f su Bendrov\u0117s vykdoma veikla ir (arba) su klientais sudarytomis sutartimis: skund\u0173 pri\u0117mim\u0105, registravim\u0105, nagrin\u0117jim\u0105 ir atsakym\u0173 \u012f juos rengim\u0105, Parei\u0161k\u0117jo informavim\u0105 prie\u017ei\u016bros institucijos […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-politika.php","meta":{"footnotes":""},"class_list":["post-51","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Skund\u0173 nagrin\u0117jimo procesas - Nextury Asset Management<\/title>\n<meta name=\"description\" content=\"Nextury Asset Management 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